Effective Date: April 24, 2025

Introduction

Welcome to BRAVI!

SAS BRAVI, registered under SIREN 942 222 597, with its registered office at C/O WEFORGE, 15 RUE LAZARE HOCHE, 49300 CHOLET, France ("BRAVI," "we," "us," or "our"), is committed to protecting the privacy and security of personal data we process. This Privacy Policy explains how we collect, use, disclose, and protect personal data in connection with your use of our website (**https://bravi.app/**) and our unified communication platform and related services (collectively, the "Service").

Our Service provides an AI-powered communication layer and workflow automation for legacy businesses, enabling seamless Human-AI interaction and deep integration with enterprise workflows. This involves processing communication data on behalf of our customers.

We operate primarily within the European Union, utilizing EU-based infrastructure for core data processing and storage where possible. We adhere to the principles of the General Data Protection Regulation (GDPR).

Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our Service or website, you agree to the terms of this Privacy Policy.

2. Key Definitions

To help you understand this policy, here are some key terms:

• Service: Refers to BRAVI's platform, AI agents, associated APIs, mobile applications, website, and related services.
• User / Customer: Refers to the business or individual who signs up for and uses the BRAVI Service under a contractual agreement with BRAVI. This is the entity that configures and uses BRAVI for their own business operations and interacts directly with our platform interface.
• End-User: Refers to an individual who interacts with a Customer's BRAVI implementation (e.g., a person calling a Customer's BRAVI AI receptionist, chatting with a Customer's website widget, sending an email to a Customer's BRAVI-managed inbox). End-Users are the clients, customers, or contacts of our Customers.
• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means.
• Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
• Processor: A natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.